Meet our team
Brad Gossen, President
Brad has been with EBA&M since 1992 and was named president in 2007. In addition to setting the strategic direction of the company Brad has helped develop many of the new and innovative programs available to EBA&M clients. Brad is a past board member of Health Care Administrators Association (HCAA) and has been a member of a number of our stop loss carrier partner’s advisory boards.
Renee Gillespie, Senior Vice President of Operations
Renee’s insurance career started in 1985 as a claims analyst with Principal Mutual. She joined EBA&M in 1987 as a claims analyst and is a key part of the claims department. Over the years she has led the departments overseeing many projects including our successful claims systems conversion in 2006. As vice president of operations, Renee is involved in many different aspects of EBA&M’s functions including claims, stop loss funding and special projects.
Elizabeth Ciaccio RN, MBA, PhD, Senior Vice President
Dr. Ciaccio has had a long and distinguished professional career in the health insurance industry dating back to 1984. Since that time she has held senior management and CEO positions at a variety of companies including those specializing in medical management and third party administration. Dr. Ciaccio has served on numerous boards including the California Foundation for Medical Care. Her primary role at EBA&M involves working closely with our claims department to help control our client’s medical costs through early detection and management of chronic medical conditions.
Robin Pugh, Vice President of Claims
Robin got her start in the industry as a claims analyst with Pacific Mutual in 1982. She joined EBA&M in 2007 as a claims supervisor and was promoted to claims manager in 2008. Robin’s responsibilities include ensuring that our claims department is processing claims quickly and accurately and that we are providing excellent customer service to our plan participants.
Ken Karjala, Vice President of Administration
Ken’s TPA career started in 2001 as an eligibility analyst for the Orange County Foundation. Since joining EBA&M in 2011 Ken has proven to be a great asset to the eligibility team and was promoted to his current management position in less than 2 years. Ken’s management responsibilities at EBA&M include eligibility, premium billing, FSA and COBRA.
Bob DeSoto, Vice President of Information Technology and Reporting
Bob began his insurance career in 1992 at Capp Care, which later became Beech Street PPO network. In 1996, he joined an Orange County TPA as a claims examiner where he worked until 1998 when he became a claims examiner at EBA&M and very soon after was promoted to manager of the claims department. Bob became the head of our IT department in 2006, bringing with him not only a knowledge of technology, but an extensive background in claims. He works with every department to ensure that we are functioning every day on our many operating systems and he is also responsible for our reporting capabilities for our clients and their consultants.
Aaron Flewellen, Director of Business Development
Aaron began his career as a small group benefits broker in 2004 before transitioning to the TPA side of the business and eventually landing at EBA&M in 2009. Aaron’s first role at EBA&M was to develop and manage a new division, MaxMed105, utilizing EBA&M’s strengths as an administrator to bring a first-class HRA product to the market. Aaron’s role at EBA&M has grown to include many facets of business development where he works to bring innovated products and programs to the market.
Matt DeWolf, Regional Director
Matt has been with EBA&M since 2010 and his industry experience dates back to 2006 where he started as an underwriter and quickly moved through the ranks as a Sales Director and Regional Vice President. As a Director, Matt is responsible for managing the San Jose and Portland offices. While serving as a strategic partner to leading insurance brokers in Northern California and beyond, his block of business has experienced double digit growth for the last 9 years. He has found his home at EBA&M and works hard to continually grow both inside and out of the office.
Dan Baker, Director of Sales
Dan began his career in the health benefits administration and managed health care industries more than 20 years ago after serving in the United States Navy in Pearl Harbor, Hawaii. For the majority of his career Dan has held senior management positions in sales, account management, operations and provider management national Third Party Administrators and Health Maintenance Organizations. Over the years, Dan has represented some of the most recognized employers, municipalities, unions and health plans across the country. As EBA&M’s Director of Sales, Dan is responsible for our new business development.
Mary Ann Wessel, Account Manager
MaryAnn started in the insurance industry as an underwriter with Pacific Mutual in 1972. Over the years Mary Ann has held high level positions with a number of TPAs before joining EBA&M in 1997. A well-known leader in the industry she has served as the president of the Independent Administrators Association (IAA), as well as a 3-year term on the board of the national TPA association Society of Professional Benefit Administrators (SPBA). She also participates on many expert panels at industry trade shows and symposiums. MaryAnn leads our account management team in addition to interacting with our clients on a daily basis