Customer Service

“Customer service is a primary focus at EBA&M. Our hands-on teams are committed to continually improving the service and programs we offer.”

DEDICATED SERVICE TEAMS – To assure continuity and a high level of service, a dedicated account manager, eligibility representative and claims analyst is assigned to your company.

Additionally, clients have daily interaction with our company’s senior management and President.

DIRECTCONNECT™ – Keep your plan participants engaged with DirectConnect monthly or quarterly on-site visits. A senior member of our claims department will meet with employees to answer questions and discuss claims. On-line access to claims is also available during these meetings.

CAREADVOCATE™ – CareAdvocate assists plan participants whose medical condition requires ongoing treatment, medication or physician visits. Participants who qualify are assigned a personal nurse to help them navigate the medical system and assure they receive the best possible care.

MULTI-LINGUAL STAFF – Plan participants feel more comfortable when they can interact in their primary language. Our Spanish-speaking representatives are extremely helpful in today’s diversified labor market.

TELEPHONIC BENEFITS AND ELIGIBILITY VERIFICATION SYSTEM – Allows providers to verify this crucial information on a 24/7 basis and provides them with a faxed copy of the benefit plan to quickly care for plan participants.